As travel restrictions are lifted and hotels and resorts around the world look to welcome us back, travelling has become more complex than ever before. Here at EDEN we will help you navigate through the various destinations within our portfolio to ensure you are fully up to date on the most recent happenings and how it affects your future travel plans. ​


Existing Bookings 

While the guidance is changing fast, our approach to supporting our clients continues to remain the same. Anyone who has travelled with EDEN since our launch knows that we will always move heaven and earth to do everything we can to ensure our clients are safe, secure and supported at all times. And while, in these unprecedented times, we're here to give you all the advice you need and help rearrange, amend or postpone your holidays to a later date, at this point we're helping anyone who's travelling right now and are also in the process of contacting everyone who has a trip departing between now and 31st August 2020.

We hope you'll understand that we have to prioritise client travel by departure date, so if you are due to travel with us from 1st September 2020 onwards, you can rest easy knowing that our Travel Directors are still working hard in the background and will be in touch with you directly in due course to discuss your options with you. 

And, as a fully bonded member of ATOL and ABTA, your bookings with EDEN Luxury Travel have full financial protection in accordance with the official rules and regulations, so you can sit back and relax, safe in the knowledge that you have any payments you have made remain completely protected.


New Bookings

Many countries have now opened their borders for international travel and we are now actively booking holidays with increased flexibility.

If you are considering getting something in the diary but still have some concerns then we’d definitely suggest using our advance registration service. That way, you can hold everything and we can be flexible with regards to payments and any changes, though the one thing you should be aware of is that no-frills airlines like EasyJet are still requiring full payment.

Outside of that, long haul airlines are being much more flexible, so we can adopt those freedoms when it comes to looking into your holiday options. For further information with regards to quarantine and entry requirements please Click Here to see the latest Foreign Office Travel Advice, or email our Travel Directors at vip@edenluxurytravel.co.uk.


Further Travel Information


Airports and Airlines 

The measures that Public Health England have put in place at airports across the UK to respond to Coronavirus include enhanced monitoring procedures for flights, the presence of doctors and additional colleagues and the provision of hand sanitiser stations throughout the terminals. Enhanced cleaning measures are in place with extra staff dedicated to cleaning common use surfaces, touchscreens, handrails etc. London Heathrow is also trialling temperature checks in Terminal 2 Arrivals and for a small number of Terminal 5 departures as well as new cleaning technology like UV sanitisation to clean security trays in the coming weeks. 

Airport employees are also doing their best to support passengers, manage queues and provide the space and facilities for social distancing where possible and will be wearing face coverings at all times. Passengers aged six years and over will also be required to wear face coverings at all times within the terminal buildings, which will be handed out at check-in for departing passengers, and at immigration for arriving passengers if they do not have their own to hand.

We have now also received a number of updates from our airline associates, most of whom are following the same protocol. Our key airline partner, British Airways, has advised in their most recent communication that planes will be cleaned every day and key surfaces disinfected after every flight. However, they are putting more information together regarding the air you breathe on-board. Fresh air is drawn from outside the aircraft, heated significantly above virus-killing temperatures and mixed with recycled air that has been passed through the on-board High Efficiency Particulate Air (HEPA) filters. These advanced filters continuously clean the cabin air, filtering out germs and viruses (including COVID-19) with over 99.9% efficiency. Cabin air is filtered and renewed every two to three minutes and is comparable with the sterile environment of a hospital operating theatre. It also significantly exceeds the criteria for other buildings and public spaces. 


Our Hotels & Resorts

Firstly, most of the hotels that we work with adhere to very high standards to health, safety and hygiene requirements. However, hotels are now implementing a series of protective measures, designed to keep all guests safe. These include usage of protective masks, daily temperature checks and extensive hygiene training for all employees and social distancing across all areas of the hotels’ facilities. 

Housekeeping vigorously clean and aerate guest rooms every day and provide sanitising and hygiene amenities including masks, gel and wipes. Pillows and duvets undergo a thermal hygiene process, while pillow and mattress protectors are changed after each check-out. Some hotels are also leaving rooms vacant for three days after each stay as an additional safety measure and, where this is not possible due to high occupancy, rooms will undergo a complete sanitisation fogging process. 

Exceptional dining experiences also feature additional precautionary measures, including full restaurant sanitisation before each service, buffets redefined as á la carte, table distancing and hygiene amenities placed on each table for guests to utilise. 

 So far we have been in contact with most of our hotel partners, so when you do enquire with us, we will be able to give you the most up-to-date information on what to expect.

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